What Our Clients Say

It is always wise to check references before selecting a supplier, hiring an employee, or engaging a professional services firm. Here are some quotes from our clients about the consulting & training services Strategic Procurement Solutions provided to them. We are happy to provide potential clients with copies of the actual letters:

"I would like to personally thank you for the wealth of knowledge and experience you brought to consulting engagements at {Company}. Your willingness to share your knowledge of procurement best practices in the industry was of significant benefit, assisting us to re-engineer our process from a transaction oriented purchasing function into a strategic sourcing effort. Of special note, are the outstanding training courses you provided both to our associates in procurement, as well as to our IT managers and executives. Benefits gained from educating our IT group on good procurement protocol have, and will continue to accrue significant long-term savings for {Company}. Your record of achievement at {Company} is impressive. To date cumulative savings achieved as a result of our "partnership" on strategic sourcing initiatives are approaching $40 million and will exceed that number when we complete current initiatives on copier technology and commercial print consolidation.

Thank you again for your valuable contribution to our organization. The positive impact of your experience and professionalism will be felt for many years at {Company}". Vice President of Finance & Corporate Procurement, Top Five Managed Care Provider

"{Company} has enjoyed our business relationship with Strategic Procurement Solutions. Bob Dunn, Mark Trowbridge, and their colleagues provided very helpful procurement consulting and training services to our organization.

During their engagement, they trained our staff concerning "Strategic Procurement Management". This instruction expanded the vision, capability, and knowledge of many of our employees regarding supply-chain "best practices" and concepts. To be honest, many of our employees already held C.P.M. designations and were active NAPM members, and didn't want to go through "another" training course. By the end of the week-long training, however, they gave the program great praise. Pre and post-training test scores also increased by nearly 40%, representing a significant increase in knowledge.

Strategic Procurement Solutions also conducted a strategic sourcing project for digital photocopiers. They provided excellent guidance for {Company's} cross-functional team, preparing quality RFP documents, guiding proposal analysis, and leading supplier negotiations. The project resulted in estimated term savings exceeding $25 Million and a world-class digital output program for {Company}. More importantly, there was a transfer of knowledge to our project leaders that will be used again and again.

Strategic Procurement Solutions provided us with valuable insights into organizational design, personnel selection & development, and strategic sourcing principals. I'm pleased with the professional services provided to {Company} by Strategic Procurement Solutions, and would not hesitate to recommend them to other corporate customers". Assistant Vice President & Director of Strategic Sourcing, Fortune 100 Insurance Provider

"I am writing to thank you for the excellent Strategic Procurement Management Training program presented to {Company's} supply-chain leaders. I am pleased to report that the training program exceeded expectations in both our production and non-production functions. The sixty-five procurement professionals who participated in the training program significantly sharpened their skills. The pre and post examinations reflected a 42% mean increase in proficiency. Perhaps even more importantly, the student surveys reflected a near perfect approval rating on both the instructive and interactive sessions. {Company's} internal shareholders continue to benefit from the deployment of the training principals. The procurement team's satisfaction level among internal clients has increased by 10%+. Overall, the Strategic Procurement Management Training program proved to be a very shrewd investment of time and resources. We intend to continue to invest in follow-on professional training where appropriate.

I would be remiss not to mention that I recently had the pleasure of presenting the results of the Strategic Procurement Management Training program at the C.A.P.S. International Executive Purchasing Roundtable conference in Scottsdale, AZ. The presentation, which contained many excerpts and video clips from your material, received a very positive response from the senior procurement executives present at that conference.

I look forward to discussing advanced training opportunities with you soon". Director of Corporate Procurement, Top Five Computer Manufacturer


"Thank you for the valuable consulting & training services you have provided to {Company's} purchasing team. During your time with our organization, your efforts have contributed to our capture of $19 Million in cost reductions. Our decentralized purchasing operations have been consolidated towards a single refined organization focusing on strategic procurement opportunities. You have trained our procurement staff, and our key client organizations, regarding the importance of a consolidated approach towards the supplier community. The hard-dollar savings we've achieved, coupled with your reasonable fee levels, have enabled us to realize a R.O.I. of "100:1". That's an impressive number, and we look forward to similar results on your future services. If you would like to use my name as a reference, I'd be happy to speak with potential clients about the positive relationship I've experienced with Strategic Procurement Solutions". Director of Strategic Procurement, Fortune 500 Health Care Corporation


"I'd like to commend you for the great job you did supporting our Purchasing Development Initiative. Your ability to accurately assess our staff, and to develop an appropriate training program that met our needs, has put us in the position where we can now respond to the strategic needs of the corporation. My staff thoroughly enjoyed the training programs you conducted and greatly appreciated how you were able to cite personal experiences and cases that they could easily relate to. Without your assistance, strategic sourcing at {Company} would only be a concept". Vice President of Administrative Services, Eastern Financial Institution "This letter is to recommend and acknowledge Strategic Procurement Solutions as "THE BEST" educational training organization affiliated with the National Association of Purchasing Management of {Location}, Inc. We have been working with Bob Dunn and Mark Trowbridge of Strategic Procurement Solutions for several years, and consider them to be among the most progressive Supply Management experts in the world. It is without hesitation that I recommend Strategic Procurement Solutions as the premiere supply management domain and training experts…they are proficient in consulting, training, advising, and coaching within the area of Supply Management. They are rated A+ by our seminar students…" Please free to email me at anytime should you like to discuss the abilities of Strategic Procurement Solutions". President & CEO, Top Five I.S.M. Chapter

"On behalf of {Company} and the Corporate Purchasing Department, I'd like to take this opportunity to personally thank you for the wonderful job you did in supporting our commercial print opportunity. Your ability to understand the requirements of a demanding client and to incorporate them into a novel RFP, directly led to the capturing of more than a million dollars in cost savings. Needless to say, our Chief Financial Officer was very pleased with the results. I would also like to acknowledge the manner in which you dealt with my staff. They were made to feel comfortable by your patience and easygoing style and were impressed with the depth of your market knowledge and purchasing experience. Please feel free to add the name {Company} to your list of satisfied customers and to use my name as a personal reference. Thanks once again for all of your help". Vice President & Director, Purchasing & Administrative Services, Large Eastern Regional Bank


"On behalf of the {Company} Supply Management Services, I want to tell you how pleased we were with the deliverables from the Sourcing Process Training your team developed on our behalf. Throughout the course of the training development and execution, Strategic Procurement Solutions were the consummate professionals, adding value every step of the way… The training you provided was a great value-add…as the classes were well-received by all participants. I feel that we were able to meet our objectives to reinforce proper sourcing processes and techniques, and to provide helpful information and tips towards the completion of RFQ's, RFI's, RFP's and Negotiations. The exercises, case studies, and interactive activities, along with the open communications between you and the attendees, were excellent. The leave-behind manual will be a useful reference tool now and in the future. It was a pleasure working with you and your staff on this training. My team and I wish you continued success in the future of other companies, as we perceive you did with us." Vice President, Supply Management Services, Fortune 500 Insurance Provider


"Thank you for your valuable contribution to the Institute for Supply Management's recent annual conference held in Nashville (2003). Your willingness to share your knowledge with your peers indicates your commitment to the supply management profession. The conference was a great success, and we appreciate your participation…a number of workshop attendees provided written comments as well, and they are included…
  • Presenter styles were very good. Personal survival types were good. Overall good.
  • Great presentation.
  • Great job!
  • Great information!
  • Good career advice.
  • Very good workshop. Informative. Speakers/presenters were excellent.
  • Very relevant in today's business situations.
  • Excellent presentation.
  • Good seminar. Thank you.
  • Thanks! Good!
  • Well Done.
Once again, on behalf of ISM and the conference attendees, please accept our sincere thanks for a job well done!.." Conference Speaker Coordinator, 2003 I.S.M. International Conference

"First of all, I wanted to tell you THANK YOU for assisting me on creating the Security Services RFP… Without your help, I would have not been able to create the best RFP our Purchasing Department has ever created! You were right, we saved [significant] dollars. I'm also glad we hired you to conduct our Procurement training - [compared with] all the ISM seminars that I have attended in the last 14 years, your program was by far the best! Thank you." Senior Procurement Officer, Largest U.S. Vision Care Provider

"I wish to take this opportunity to express my personal appreciation for all your efforts on behalf of . Starting with the Temporary Labor Cost Reduction and Convenience Copier Cost Reduction initiatives that were conceived last year, and continuing through the current vendor contract negotiations and detailed program implementations, Strategic Procurement Solutions has consistently demonstrated only the very highest levels of project management effectiveness and professionalism.

This commitment to exceeding customer expectations is particularly noteworthy in light of the fact that your company has been often called upon to develop programs and negotiate contracts in project settings demanding considerable tact and sensitivity. Strategic Procurement Solutions has delivered solutions in a manner that not only assured the meeting of project goals, but also the meeting of these goals in a way that fostered cooperation and mutual respect between the project team participants and vendor partners all within the constraints of a project budget.

I would highly recommend the services of Strategic Procurement Solutions to any organization considering the use of professional consulting resources…" Vice President of Finance, Not-For-Profit Hospital Group

"The National Association of Purchasing Managers (NAPM) Sacramento Valley would like to thank you both for your continuing support of our affiliate. Over the years you have contributed greatly to the success of our professional development meetings by providing valuable professional presentations to your fellow members.

Presentations like yours are the mainstay of our monthly educational dinner meetings. We are so fortunate that you are willing to generously share your expertise with the rest of the membership.

Our affiliate would not be successful without professionals like you, who take time away from your business and private lives to contribute to our educational program." President, NAPM Sacramento Valley

“Just wanted to send this letter to tell you how much impact your course has made to our employees. As you know, <Company>’s procurement & operational areas were not always receiving maximum value from our contractors and suppliers.

The “Contract & Supplier Management” program developed and presented by Strategic Procurement Solutions to our managers has helped us to derive much hidden value from the supply base. Initially the seminar was to be presented to 65 employees, but the perceived benefits and popular content have allowed us to expand the presentation to another 120 persons…in Procurement, Operations, and Engineering. We have received requests for additional presentations as well. With the ongoing changes within <Company> organizational structure, this seminar has empowered us to achieve greater results with fewer resources. The “Statement of Work” samples provided by Strategic Procurement Solutions will be used as a guideline for our employees to prepare better scope definitions for the supplier relationships they each manage.

After evaluating the entire course comments, our employees stated they enjoyed the course and have high praise for your delivery. It opened the minds and it also will influence the way our employees will perform their work for now on. I personally achieved success from participating in this course. Many thanks for all your efforts”. Senior Administrator, Corporate Contracts – Strategic Sourcing Group. Fortune 100 Energy Provider

"On behalf of the Institute for Supply Management’s <State Location> affiliate, I thank you and Bob Dunn sincerely for two dynamic days packed full of useful information on Advanced Negotiations! This confirms our record turnout of 56 participants. The seminar was very well received by our participants. The evaluations were very high. We received 17 requests for additional information about ISM and our professional certification programs, an indication that our participants were, indeed, engaged.

I would like to share participant comments on the seminar itself:
  • My first attendance to an ISM event and it was very impressive.
  • Excellent use of case studies – Real life problems.
  • The workshops took on the actual feeling that I was selling/buying – valuable information was derived especially on the selling side – which I am not accustomed to. Great job guys!
  • Very great program!
  • I was very impressed with this program. Very well put together. I enjoyed meeting everyone.
  • Interesting material. I enjoyed the discussion.
  • The program was excellent!
  • Team exercises were helpful to get other negotiation techniques.
  • Very instructional seminar. I was very impressed with the coursework and case studies.
  • Subject matter and format were good.
  • Good review of negotiation fundamentals.
  • I found the program to be informative.
  • Speakers provided significant information relating to advanced negotiations.
  • Speakers were excellent; class was excellent! Would recommend speakers to other organizations.
  • Review of stages of negotiations was helpful.
  • Good speakers, knowledgeable and very personable.

As a participant, if I may share my own remarks. The format was well designed, i.e. a thorough review of negotiation theory as well as psychological dimensions influencing the negotiation process and how to utilize this critical component to one’s advantage. The interactive use of multi-faceted case study scenarios for commodities and services common to most businesses was also very effective. Breaking up the exercises by negotiation phase with time-out to re-group helped to assimilate an understanding of the phase experientially.

Lastly, your emphasis on the supply manager as a contributor to long-term organizational visibility influenced a paradigm shift from short-term tactical thinking to strategic win-win orientation that underpins successful collaborative partnering. My colleagues involved in programming at related professional associations have asked me to follow-up with them regarding your program. I am highly-recommending your seminar as beneficial, especially in the advanced and leadership categories of their professional development continuing education programs.
If there is anything I can do for you, it shall be my distinct honor and pleasure to do so.

Best regards, President & Chief Executive Officer, NAPM <Location>

I don’t know if you recall, but while you and I were with <Company>, I used an organization called Strategic Procurement Solutions (SPS) in several projects. I can not say enough positive things about this company and the two main principals (Mark Trowbridge and Robert Dunn). We achieved a tremendous ROI on our investment with SPS due to the reasonable cost of their services when compared to the competition, and the high rate of savings that we achieved as a result of this partnership.

We initially brought them in to work on office supplies, but after seeing their work in that area, signed them up for several more expenditure areas. When I left <Company>, cumulative savings achieved with the help of SPS were well in excess of $30 Million! Unlike other companies I’ve used in the past, SPS doesn’t just identify the savings, they actively participate in helping the company achieve them. I would hire them again in a minute.

Take care and keep in touch! Vice President, Finance – Fortune 200 Health Insurance Company

“Our team at {Company} has enjoyed working with Strategic Procurement Solutions’ staff during the last six months. 

You added great value to our procurement initiative, in many ways:

  • Knowledge & implementation of supply management “Best Practices”;
  • Skill assessment testing of approximately 28 {Company} personnel who are involved in the procurement process;
  • Training of those persons in “Strategic Procurement Management”, a program which received 4.1 out of 5.0 possible points in the participant surveys;
  • Design of an improved supply management organizational structure;
  • Development of strategies to reduce companywide spending; and
Development & administration of a complex sourcing strategy; I would certainly enjoy working with Strategic Procurement Solutions in the future, and recommend your services to other organizations needing advanced procurement support”.Manager, Indirect Purchasing, Top 10 Global Tire Manufacturer

“Thank you for a terrific class.  You have excited and energized my group about procurement!  It was great to see you and know that someone with your knowledge is sharing it. I’m happy to say that my challenge is not going to be “what” but in which priority.  You are appreciated!!  VP & Director of Supply Management - World's Largest Property Management Firm

"Thank you for the professional development services provided to (Company) by Strategic Procurement Solutions. The skill assessment diagnostic and training services received thus far have been top notch.

The online skill assessment diagnostic testing performed by your company confirmed our management team’s perception about additional developmental needs of our staff members based on 23 competencies associated with “world class” procurement. The assessment also identified some previously-unknown growth opportunities for key (Company) personnel. Our Supply Chain Management group’s personnel experienced very few difficulties accessing Strategic Procurement Solutions’ Internet-based diagnostic exam, and the resulting reports gave us helpful insights to take employees to the next level of performance.

The first training presentation (Advanced Procurement Negotiations) given to our team was extremely successful. The program received very high participant satisfaction rankings (3.6 out of 4.0 possible) in the post-training survey. All the participants enjoyed & benefited from the role-playing exercises…even those of us at senior levels. Everyone gained understanding and techniques they can use in their own specialty areas.

We look forward to additional training presentations from Strategic Procurement Solutions in the future!" Director of Supply Management - Top 15 U.S. Energy Firm


"Company has benefited from the services of Strategic Procurement Solutions, which we enjoyed as part of a multi-faceted consulting initiative sponsored by an international consultancy.

The Strategic Procurement Solutions team was brought in to provide supply management expertise to an initiative which impacted our company operations around the world. Their professionals helped my team of Commodity Managers in achieving multi-million dollar savings, by performing a variety of value-added services…including:

  • Development & administration of a complex sourcing strategy;
  • Facilitation of Supply Management, Engineering, and Marketing discussions to simplify and consolidate SKU’s;
  • Streamlining & revision of key contract/purchase order documents;
  • Harmonization of domestic and international procurement activities; and
  • Development and delivery of supply management training on a variety of topics, at company locations in the USA, China, Mexico, and Europe.
Our leadership team was pleased with the contributions of Strategic Procurement Solutions’ professionals: Robert Dunn, Jonathan Hanson, Mark Trowbridge, & Steve Hashman.

I would not hesitate to recommend Strategic Procurement Solutions as an excellent resource for companies to use in enhancing their own supply chain performance." Vice President, Supply Chain Management - Global Electronics Manufacturer


"In my role directing major client initiatives for a global consulting organization, I’ve periodically turned to Strategic Procurement Solutions to provide additional expertise in Procurement & Supply Chain performance.

Strategic Procurement Solutions has contributed to the success of many of our engagements, by providing skilled professionals who have assisted teams in accomplishing Multi-Million Dollar Savings & Key Efficiency Improvements, including…

  • Strategic Sourcing of High-Dollar/Complexity Spend Categories
  • Identification & Implementation of Procurement “Best Practices”
  • Reduction of Supply Chain Interruptions
  • Redesign & Improvement of Forecasting Processes
  • Outsourcing Production to Low Cost Countries (LCC)
  • Enhancement of Supplier Managed Inventory Practices
  • Development & Installation of Supplier Key Performance Indicators (KPI)
  • Staff Training In Supplier Performance Management

Their people have sophisticated insight into supply chain issues, and work well with clients in identifying solutions which can be implemented.

I would not hesitate to recommend Strategic Procurement Solutions as an excellent resource for a sophisticated company to use in enhancing supply chain performance." Director, US Operations - 400 Employee Global Consulting Firm


 

 

Copyright 2000 - 2006, Strategic Procurement Solutions

 
 

Copyright 2000 - 2006, Strategic Procurement Solutions